After talking to the service manager today I will never go to this Ford dealer again for anything. The guy was a complete A$$ on the phone. I was supposed to get reimbursed for the $350 worth of work I had done to my car by them that didn't fix the problem and he wouldn't refund it. I will now go way out of my way to go to Wickstrom Ford in Barrington, if that means I have to pay for towing I will do that. but I will never go to that dealer again.