Ok so first of all i should let you (the reader) know that this is mainly a bitch fest at the california DMV. Anyone related to sed operation dont take this personal but you guys suck!! The whole thing started September of last year, I ordered some personalized plates on the 9/11 memorial plate design that said DRK HSE, pretty cool right?! Well after waiting the quoted 3 months and hearing nothing from the office i called the help line and asked what was up. The person that handled the call said "well we have the plate numerics on hold but i cant say where the plate is." I asked "can you tell me whether or not you have my money??" to which he replied "oh yea we have recieved your payment." Then he promptly told me to be patient and that sometimes these things run a little longer then they should. I said ok, afterall we are dealing with agovernment agency right?! So i wait another month and call again. Same thing happens, "yea we have your money and what ?! you dont have your plate?! what the heck could have happened??" to which i said "Thats kinda what i was calling to find out!" . Ok another couple months pass and i am patiently waiting, why i dont kow, I usually go crazy all over these people's supervisor. So then yesterday i call again and finally get someone that knows what the hell is goin on. He tells me that since i ordered over the website and the whole program was really new my order prolly just got lost CRAP! Now i have to wait another 3 - 4 months for the damn plates and its almost like it isnt even worth it. Ok thats enough of my bitchin, but pretty lame havin to wait almost a year for something that should have only taken a couple months right!?!?!